Introduction: This document governs the terms and conditions under which Sangiovese Ltd provides its services. It outlines the general terms applicable to all services, with additional service-specific terms detailed in the attached schedules. Signing this agreement does not guarantee the establishment of any additional agreements or the provision of any services.
Core Terms
1. Customer Authorization
The customer confirms they have authorization to make decisions regarding any services requested.
The customer may authorize an additional person or persons at any time to contact Sangiovese Ltd and request services on their behalf. This may be done in a verbal or written form (e.g. text messages or email).
If there are any changes to the list of authorized persons, customer must promptly notify Sangiovese Ltd.
2. Access Credentials
Customers are responsible for providing access credentials and any other necessary information required to perform the requested services.
3. Confidentiality and Data Privacy
GDPR Policy: Sangiovese Ltd complies with the General Data Protection Regulation (GDPR) and has a dedicated GDPR policy available for customer review, accessible at https://sgv-tech.cy/gdpr and updated regularly. Current version of the Privacy Policy shall be provided with the present Terms and Conditions as a separate document or link and in case of any updates in the Privacy Policy the customer shall be informed on such a change by putting the relevant link with the updated policy in invoices, by notification using e-mail or otherwise. All customer data is treated with strict confidentiality. Sangiovese Ltd processes customer data only as necessary to fulfill support, service, repair, maintenance, installation, or registration requests initiated by the customer.
Data will not be accessed, shared, modified or stored beyond the purposes agreed upon with the customer, unless required by law.
Third-Party Access: Sangiovese Ltd does not share access credentials with any third parties unless explicitly authorized by the customer.
Sangiovese Ltd may share basic customer information with its partners or vendors exclusively for registration, due diligence, or support purposes, always ensuring adherence to the customer’s best interests.
Access Purposes: Sangiovese Ltd may access the customer’s accounts or devices as necessary for troubleshooting, reconfiguration, or data recovery, based on the customer’s written or verbal request. Access may also be conducted for diagnostic or service improvement purposes.
4. Customer Responsibilities
Ensuring legal compliance, including but not limited to the lawful use of network services, software licenses, GDPR adherence, and any other applicable laws or regulations in relation to their employees or operations, is the sole responsibility of the customer. Sangiovese Ltd provides purely technical consultations, which do not constitute legal advice and should not be interpreted as such. Sangiovese Ltd is not liable for any unmet or misinterpreted legal requirements arising from the requested work or consultations.
The customer is responsible to assist Sangiovese Ltd by provision of the relevant and requested documentation in order to enable Sangiovese Ltd to comply with its legal responsibilities, for this, the customer shall provide Sangiovese Ltd and/or the relevant authority (as Sangiovese Ltd would deem fit) with the requested documents and/or information within the reasonable time after the reception of the request from Sangiovese Ltd.
5. Warranty
Equipment and parts warranties are governed by the manufacturer’s terms and conditions. Sangiovese Ltd does not offer any additional hardware warranties beyond those provided by the manufacturer, which are typically valid for one year.
In the event of hardware failure within the warranty period, Sangiovese Ltd will coordinate with the manufacturer to arrange for warranty repair or replacement.
Certain parts are not covered by warranty once they have been used or installed. Sangiovese Ltd takes every possible measure to thoroughly inspect and verify the quality of parts before installation.
Labor is not covered by a specific warranty. It’s the responsibility of the customer to timely check the service results and report of any issues found.
6. Agreement Scope of Application, Renewal and Termination
These T&C, as amended from time to time, also apply as a framework agreement to any acts of service and/or sale and/or supply of movable goods entered into with the customer in the future without any particular reference to their application being required from SANGIOVESE in each individual case.
Deviating, complementary or conflicting terms of the customer shall be incorporated in the agreement only if and to the extent that SANGIOVESE expressly consented to their application. That applies also where SANGIOVESE has knowledge of the terms of the customer and effects a delivery to the customer without reservation.
The agreement is valid unless either party provides written notice of termination at least 14 days in advance.
If any terms are updated, Sangiovese Ltd. will provide the customers with the revised agreement by putting the relevant link with the updated policy in invoices, by notification using e-mail or otherwise and by updating the website accessible with the link: https://sgv-tech.cy/tc. Continued use of our services will constitute the customer's acceptance of the changes.
Sangiovese Ltd. reserves the right to immediately terminate the agreement in case of non-payment or misuse of services (e.g., unlawful activity).
Upon termination, Sangiovese Ltd will provide the customer with documentation, configuration files and credentials related to work performed upon request.
7. Hardware and Software:
Sangiovese Ltd is not liable for malfunctions or failures of third-party products.
The customer is solely responsible for ensuring that only licensed and legally obtained software products are used on all of their devices. Sangiovese Ltd can assist with license procurement at additional cost, if desired by the customer.
Customers are strongly advised to implement robust security measures, including firewalls and antivirus solutions. Sangiovese Ltd offers comprehensive services to support the implementation and management of these security measures.
8. Contractual language, Dispute Resolution and Jurisdiction:
This agreement shall be governed by the laws of Cyprus. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of Cyprus.
The contractual language shall be English.
9. Limitation of Liability
Sangiovese Ltd shall not be liable for any business, financial, or other consequential losses incurred by the customer as a result of using the services provided under this agreement. This includes, but is not limited to, loss of revenue, profits, business opportunities, or any other indirect or incidental damages, whether arising in contract, tort, or otherwise.
The customer is solely responsible for implementing appropriate measures, including data backups, to safeguard their own business interests.
Sangiovese Ltd. is not liable for damage caused by misuse, unauthorized alterations, or environmental factors beyond our control (e.g., weather, power surges).
10. Indemnity: The customer agrees to indemnify, defend, and hold harmless Sangiovese Ltd, its employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
The customer’s misuse of the services provided.
The use of unlicensed or illegal software or hardware on customer devices or networks.
Breaches of local or international laws or regulations related to the customer’s use of Sangiovese Ltd’s services.
Any claims made by third parties due to actions or omissions by the customer during or after the use of the services.
11. Force Majeure:
Sangiovese Ltd shall not be held liable for any delay or failure to perform its obligations under this agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, cyberattacks, labor disputes, power outages, governmental actions, or failures of third-party service providers. In such cases, Sangiovese Ltd will make reasonable efforts to resume services as soon as possible but cannot guarantee timelines or outcomes.
12. Service-Specific Schedules The following schedules outline specific terms and conditions for individual services provided by Sangiovese Ltd:
- Schedule A: Email Services
- Schedule B: Electronic Device Repair Services
- Schedule C: Camera Systems Technical Consultation and Maintenance Services
- Schedule D: Network Configuration and Support Services
- Schedule E: Office IT Support Services
- Schedule F: Sale and/or supply of movable goods
13. Export, Sanctions clause
13.1 Sangiovese draws attention to the fact that any export of goods delivered is not permitted without prior approval by the public authorities. Approval declarations must be obtained by the customer prior to the transfer of goods.
13.2 Sanctions clause in accordance with Council Regulation (EU) No 833/2014
13.2.1 The customer shall not sell, export or re-export, directly or indirectly, to the Russian Federation or for use in the Russian Federation any goods supplied under or in connection with this Agreement that fall under the scope of Article 12g of Council Regulation (EU) No 833/2014.
13.2.2 The customer shall undertake its best efforts to ensure that the purpose of paragraph 13.2.1 is not frustrated by any third parties further down the commercial chain, including by possible resellers.
13.2.3 The customer shall set up and maintain an adequate monitoring mechanism to detect conduct by any third parties further down the commercial chain, including by possible resellers, that would frustrate the purpose of paragraph 13.2.1 of these T&C.
13.2.4 The customer shall not sell, export or re-export, directly or indirectly, to Russia, Ukraine, Belarus, Azerbaijan, Iran, Iraq, Syria or for use in the mentioned countries any goods supplied under or in connection with this Agreement.
13.2.5 The Customer shall not initiate or route any payment or financial transfer to Sangiovese LTD, whether directly or indirectly, through Russia, Ukraine, Belarus, Azerbaijan, Iran, Iraq, or Syria, or use financial institutions or intermediaries located in these countries for such transfers.
13.2.6 Any violation of paragraphs 13.2.1, 13.2.2, 13.2.3, 13.2.4 or 13.2.5 shall constitute a material breach of an essential element of this Agreement, and Sangiovese shall be entitled to seek appropriate remedies, including, but not limited to: termination of this Agreement; and a penalty of 40% of the total value of this Agreement or price of the goods exported, whichever is higher.
13.2.7 The customer shall immediately inform Sangiovese about any problems in applying paragraphs 13.2.1, 13.2.2, 13.2.3 or 13.2.4, including any relevant activities by third parties that could frustrate the purpose of paragraph 13.2.1. The customer shall make available to Sangiovese information concerning compliance with the obligations under paragraph 13.2.1, 13.2.2, 13.2.3 and 13.2.4 within two weeks of the simple request of such information.
14. Non-Proliferation and Responsible Use Declaration
Customer certifies that all and any items ordered from Sangiovese (in case of technology also goods derived from derived goods of the items) will not be used, in their entirety or in part, in connection with
- the development, production, handling, operation, maintenance, storage, detection, identification or dissemination of chemical, biological, radiological or nuclear weapons / other explosive devices or the development, production,maintenance or storage of missiles / other systems capable of delivering such weapons, or
- the development, production, handling, operation, maintenance or storage of cluster munitions or anti-personnelmines or
- human rights violations
Customer certifies that the above-mentioned items and any replica thereof (in case of technology also goods derived from derived goods of the items) will be used for civil purposes only.
Customer confirms that they will neither re-export the items nor export any replica thereof to other third countries without the prior consent of the export control authority of Cyprus.
Customer confirms that items ordered from Sangiovese and any replica thereof will not be re-exported/exported or otherwise nationally or internationally re-sold or transferred to any applicable restricted party lists, including but not limited to EU Consolidated Sanctions List, U.S. Specially Designated Nationals list, the UK Sanctions List, etc. (“restricted party lists”), sanctions, trade embargoes or export control laws or regulations ("Sanctions"), UN or OSCE embargo where the act would be in breach of the terms of that embargo.
15. Pricing and Payment Terms
Base Fee: Service requests are billed starting at €70 plus VAT per request or session, with the final cost determined by the time, labor, complexity, and scope of the tasks.
Urgent services are possible and discussed separately for every case at an additional expense (the base is usually doubled).
Maintenance Contracts: Customers may opt for a monthly or annual maintenance contract for a flat fee, tailored to their specific needs.
Unforeseen requirements or additional hardware/software may arise and will be billed separately.
All movable goods orders are to be paid in full in advance (before the products are shipped), unless SANGIOVESE clearly specifies otherwise.
16. Refund Policy:
Sangiovese Ltd does not offer refunds for any services, including unused subscription periods or prepaid services. All payments are considered final once the service is initiated or the subscription period begins.
All movable goods orders are final and are not subject to return/refund unless specifically clearly stated otherwise by Sangiovese Ltd.
17. Severability: If at any time any provision of these Terms and Conditions is held by a court of competent jurisdiction to be illegal, invalid or unenforceable in any respect under the law of any jurisdiction, neither the legality, validity or enforceability of the remaining provisions hereof nor the legality, validity or enforceability of such provisions under the law of any other jurisdiction shall in any way be affected or impaired and the invalid, illegal or unenforceable provisions shall be modified and amended in such a way that the parties would get a result which is as near as possible to that one initially desired and intended by the parties. Schedule A: Email Services 1. Service Provider Selection
Sangiovese Ltd utilizes Google servers for email services, ensuring ease of access through multiple platforms, such as Outlook or directly at Gmail.com. Google’s email infrastructure is highly compatible with mobile devices and provides excellent stability and reliability.
2. Customer Responsibility
Customer Accountability: The customer is solely responsible for the use of their email service, including their adherence to Google’s policies, local and international laws, and their own security practices.
3. Payment and Service Fees
Subscription Billing: The email server subscription is paid for one year upfront. In case of adding new users or otherwise expanding the subscription, the customer is charged with an applicable price difference.
Services Billing: Service requests are a subject to our Pricing and Payment terms mentioned above, with final pricing determined by the time, labor, complexity, and scope of the tasks.
Payment overdue: If the subscription invoice is overdue for more than 7 days, Sangiovese Ltd reserves the right to stop the subscription. This will result in the services becoming unavailable. After 14 days of overdue payment, Sangiovese Ltd reserves the right to cancel the subscription. Cancellation will result in the full deletion of the customer’s data and cannot be undone.
Cancellation of subscription: At any time, customers may instruct Sangiovese Ltd to stop or cancel the subscription, which will be done as soon as possible. This action cannot be undone, and all the data will be lost.
4. Data Recovery Support
Limitations: Data recovery is a service provided upon customer request. Sangiovese Ltd adheres to Google’s current backup limitations, which are subject to change without notice. At present, email recovery is possible within 14 days of deletion. While the success of data recovery cannot be guaranteed, Sangiovese Ltd will make every effort to achieve the best possible outcome.
Backups: Customers are advised to have their own backup of all the valuable data. Sangiovese LTD is willing to help with the backup implementation on customer’s request at an additional cost.
5. Security Protocol
Service requests, such as adding users or transferring data, require confirmation from an authorized person.
Schedule B: Electronic Device Repair Services
1. Scope of Services
Sangiovese Ltd. offers repair, upgrade, and maintenance services for electronic devices.
Services include diagnostics, repairs, software installations, and various equipment and software modifications.
The services may be conducted either at the customer's premises or at Sangiovese Ltd's facilities. In certain cases, repairs may need to be carried out at Sangiovese Ltd's location, depending on the specific requirements. The delivery of devices is the customer’s responsibility; however, Sangiovese Ltd offers delivery services as an additional paid option.
2. Liability
Devices are accepted for service "as is". Sangiovese Ltd. is not responsible for any pre-existing damage or its consequences.
3. Confidentiality and data handling
Customers are solely responsible for backing up their data before submitting devices. Sangiovese Ltd. accepts no liability for data loss or corruption.
Temporary backups created during service will be deleted within two weeks unless the customer requests immediate deletion.
4. Payment Terms and costs of services
Repair and upgrade costs are determined based on the scope of work. Sangiovese Ltd. takes its best effort to provide customers with an upfront estimate of costs; however, the final price may vary upon completion of the job.
In cases of significant device malfunction, it may not be cost-effective to proceed with extensive repairs. In such instances, Sangiovese Ltd. may advise the customer to consider replacing the device.
If by any reason the customer decides not to proceed with repairs after diagnostics have been completed, a diagnostic fee may be charged based on the scope of work performed.
5. Risks
Customers are advised that unforeseen device issues may arise during the repair process, potentially necessitating additional parts or services. In such cases, Sangiovese Ltd. will promptly notify the customer to discuss the required changes and obtain their approval before proceeding.
Repairs to physically damaged or liquid-damaged devices may cause additional issues, such as screen cracks or hardware failures, during or after service.
Specific risks associated with disassembly or reassembly of sensitive devices are accepted by the customer.
Customers agree to provide accurate information regarding their equipment and systems to minimize risks.
Customers accept responsibility for unforeseen complications resulting from pre-existing conditions or undisclosed issues. Schedule C: Camera Systems Technical Consultation and Maintenance Services
1. Scope of Services
Configuration: The company offers technical consultation, configuration, and maintenance services for cameras and related equipment at the customer’s premises in accordance with the agreed specifications.
Maintenance: Maintenance services may include troubleshooting, reconfiguration, and periodic checks and updates of the installed equipment.
2. Customer Responsibility
The customer is responsible for ensuring proper use of the equipment and providing a suitable environment for its operation (e.g., secure mounting points, power supply, network connectivity).
The customer is responsible for complying with local laws regarding camera installation and use, including privacy regulations. Sangiovese Ltd configures the equipment as per user’s request and does not take any responsibility for the customer’s decisions.
Sangiovese Ltd provides technical consultation services to guide customers on the installation and removal of cameras systems. The actual installation and removal are the sole responsibility of the customer. Sangiovese Ltd is not liable for any issues arising from the installation or removal performed.
3. Service Limitations
Maintenance services are provided upon request. The company does not guarantee the uninterrupted operation of equipment and is not liable for any downtime or disruptions.
Schedule D: Network Configuration and Support Services
1. Scope of Services
Network setup, optimization, and troubleshooting, including hardware and software configurations.
Network design and setup.
Installation and configuration of routers, switches, firewalls, and access points.
Network optimization and performance tuning.
Troubleshooting and issue resolution.
Integration with existing infrastructure.
2. Customer Responsibilities
Provide accurate network details and administrative access if necessary.
Maintain physical and environmental conditions for equipment (e.g., climate control, physical security).
Ensuring legal compliance (e.g., lawful use of network services).
3. Hardware and Software:
Sangiovese Ltd is not liable for malfunctions or failures of third-party products.
4. Service Limitations:
The company cannot guarantee uninterrupted network performance due to external factors (e.g., ISP issues, power outages, software bugs, or cyberattacks).
Network configuration is performed based on the customer’s requirements; unforeseen challenges may require additional work and costs.
5. Liability
Sangiovese Ltd is not liable for third-party hardware/software failures or network downtime due to external factors.
6. Cybersecurity:
Sangiovese Ltd can recommend or install cybersecurity tools (e.g., firewalls, VPNs, antiviruses) at the customer’s request for an additional fee.
Customers are responsible for monitoring and maintaining security updates. Sangiovese Ltd offers monitoring and security audits as an additional service.
7. Risks:
Temporary disruptions to network connectivity may occur during configuration or optimization.
There may be performance issues or malfunctions caused by third-party hardware/software or pre-existing conditions which are beyond Sangiovese Ltd’s control.
Schedule E: Office IT Support Services
1. Scope of Services Sangiovese Ltd provides comprehensive IT support for office environments, including but not limited to:
Computer setup and maintenance.
Installation and troubleshooting of software and hardware.
Network monitoring and management.
Email configuration and troubleshooting.
Data backups and recovery.
Cybersecurity measures, including firewalls and antivirus software.
Compliance: Customers are responsible for ensuring compliance with software licensing requirements.
Environment: Customers must maintain a suitable physical environment for IT equipment, including proper ventilation and power supply.
Customers agree to provide accurate information regarding their equipment and systems to minimize risks.
Customers accept responsibility for unforeseen complications resulting from pre-existing conditions or undisclosed issues.
3. Support Coverage
Support services include both on-site and remote assistance, based on the customer's needs and the nature of the issue.
Response times will depend on the urgency and complexity of the request, with critical issues prioritized.
4. Confidentiality and Data Privacy
Sangiovese Ltd ensures the confidentiality of all office data accessed during support tasks.
Data will not be shared or stored beyond the scope of the requested services, except as required by law or explicitly requested by the customer.
5. Service Limitations
Sangiovese Ltd does not guarantee uninterrupted IT operations due to factors beyond its control, such as power outages or third-party software/hardware issues.
Customers are encouraged to maintain regular backups of critical data.
6. Cybersecurity Measures
Sangiovese Ltd can implement and manage cybersecurity measures, including firewalls, antivirus software, and secure network configurations, as an additional service.
Customers are advised to conduct regular audits of their IT systems to ensure ongoing security.
Schedule F: Sale and/or supply of movable goods
1. Scope of Services Sangiovese Ltd provides sale and supply of movable goods, including but not limited to:
Computers and accessories
Network equipment
Software products
Audio equipment
Office supplies and devices of any kind (printers + inks, scanners, etc.).
2. Availability of goods and possible delays
In case of non-availability, at the time of the customer‘s purchase order, of any items of the product chosen by the customer, SANGIOVESE shall notify the customer thereof. Where a product is permanently unavailable, the customer shall likewise be notified.
Where the product referred to in the purchase order is only temporarily unavailable, SANGIOVESE shall likewise make a notification thereof.
The estimated shipping time (sometimes referred to as ETA) is only an estimate and cannot be guaranteed.
SANGIOVESE takes the best effort to make sure the products are received as quickly as possible, but due to factors not relying on us, the shipping time may end up being longer than expected. In that case, SANGIOVESE takes best effort to receive a new ETA and inform the customer accordingly by customer’s request.
If the customer has a specific deadline for the delivery of goods, they must inform SANGIOVESE before placing an order. Although specific shipping time cannot be guaranteed, we will take every measure possible to predict it and give the customer the most realistic estimate available.
3. Delivery and passing of risk
Delivery shall be to the SANGIOVESE warehouse if not clearly agreed otherwise.
Goods shall be delivered to another place of destination upon the request and at the expense of the customer. Unless otherwise agreed, SANGIOVESE shall determine the method of shipment in its own discretion (including without limitation carrier, routing, packaging).
The risk of accidental loss or accidental deterioration of the goods shall pass to the customer no later than upon delivery. However, in case of sale by delivery to a place other than the place of performance at the customer’s request, the risk of such accidental loss or accidental deterioration as well as of any delay in delivery shall pass to the customer upon hand-over of the goods to the forwarder, carrier or other person or agent entrusted with the shipment. Delivery shall also be deemed to have occurred in the case of any delay in acceptance by the customer.
Delivery and/or acceptance shall also be deemed to have occurred in the case of any delay in acceptance by the customer.
4. Prices and shipping costs
Unless otherwise agreed in individual cases, prices charged shall be quoted ex works plus packaging and statutory VAT at current rate.
Unless otherwise agreed, in case of sales by delivery to a place other than the place of performance at the customer’s request, any costs of transport and, where applicable, of any transport insurance requested as well as any applicable customs and other public duties shall be borne by the customer.
It is possible that while processing the order or waiting for the customer’s decision or payment the item’s price changes or there is an additional unexpected expense that comes up. In this case, the customer will be notified and offered an opportunity to change the order in a manner suitable for the specific case.
5. Warranty
The limitation period for warranty claims based on defects in quality in respect of new items delivered by SANGIOVESE shall be 12 months; in respect of second-hand items, any liability for defects in quality shall be excluded.
A guarantee by SANGIOVESE for delivered goods shall be deemed to exist only where expressly so given in the product description of the item concerned.
In the event of a warranty case, the customer shall contact SANGIOVESE and arrange the delivery to SANGIOVESE warehouse on the customer’s expense.
6. Retention of title
All goods sold shall remain SANGIOVESE’s property until receipt of full payment of all claims arising now or in future from the sales contract and from the ongoing business relationship (secured claims).
Goods delivered subject to retention of title shall not be given in pledge to any third party, nor assigned as collateral security until full payment of the secured claims is received. The customer shall promptly notify SANGIOVESE in text form of any action or attempt by third parties to seize or take possession of goods owned by SANGIOVESE.
If the customer acts contrary to the contract, including without limitation if the customer fails to make payment of the purchase price when due, SANGIOVESE shall have the right in accordance with statutory provisions to withdraw from the contract and to claim restitution of any goods on the grounds of the retention of title and the withdrawal from the contract. In case of failure by the customer to make payment of the purchase price when due, SANGIOVESE shall be entitled to exercise such rights.
7. Software
Software offered by SANGIOVESE constitutes works subject to copyright or other protection.
Any sale of software shall be subject, in addition to these T&C, to the terms and conditions of business and license terms of the manufacturer of any such software concerned. Such terms and conditions are usually enclosed with the data carrier or included therein.
According to the license terms of the manufacturer, the purchaser is usually granted no more than a single unlimited license, such that the purchaser is not permitted to copy it or to allow it to be used by others. A multiple license requires a specific agreement made to that effect.
By concluding the contract, the customer also accepts the terms and conditions of business and license terms for any software concerned in relation to the manufacturer.
Contact Us: For any questions or requests regarding this agreement, please contact us at info@sgv-tech.cy.
